CONTACT US
Phone:
+49 69 943 22200
Mon - Fri: 9 am - 5 pm CET (5 am - 5 pm PST)
Email:
support@thinkwarestore.com
Live Chat:
Mon - Fri: 9 am - 5 pm CET
Technical Help Centre:
https://support.thinkware.com
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.
FREQUENTLY ASKED QUESTIONS
You can view your sales receipt by logging into your account on our website. Once logged in, navigate to the ‘Orders’ section, where you can find and download your sales receipts for all your past purchases.
To return an item, please contact us with your return request before returning the item. Orders can be returned within 15 days of initial receipt.
Shipping fees for returned items back to Thinkware, including warranty items, are the responsibility of the customer. All returns must include a tracking number as we are not responsible for damaged or lost returns.
Refunds will be processed in 2-3 business days upon receipt of returned product at our warehouse.
We do our best to restock items that are marked as “Out of Stock.” However, restocking timelines can vary depending on the item.
You can ship your order to any valid address within the regions we service, except for P.O. boxes and outside of Canada.
